What is Mis-selling of insurance?

Mis-selling occurs when a customer is misled into purchasing insurance coverage on a false promise. There are many instances where you feel like you have been frauded as the insurance coverage doesn’t have the features you were sold. While that indeed is a sad reality, we are here to let you know that you are not alone in the fight against fraud and insurance mis-selling.

Pritpal Singh

We all make mistakes but this is a fraud. I am a senior citizen & I was deceived into thinking that I was purchasing a fixed deposit.

Santosh Sharma

Someone mis-sold an insurance policy to me on a promise of a loan

Abhishek Singh

I still pay premiums for a policy I bought to get free health insurance cards.

Why Insurance Samadhan?

Refundable Fees

We offer a refund of INR 500 if your case does not get resolved. This ensures that our clients only pay for the services they receive, making our process transparent and fair.

Quick Response

We know you have waited forever for a solution, so we believe in delivering fast results. We have the right expertise on any insurance-related matter and are ready to assist you.

Expert Solution

Our experts have extensive knowledge and experience in the insurance industry, with a combined experience of 100 years that will give you the best advice.

File your complaint
with us today!

Fill in insurance complaint details

Polifyx Mobile app for easy process

Fill in insurance complaint details

Polifyx Mobile app for easy process

Fill in insurance complaint details

Polifyx Mobile app for easy process

File your complaint
with us today!

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Insurance Type*

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Problem Statement

FAQs

Mis-selling of insurance policies refers to when an agent or intermediary purposefully sells a client an insurance policy that is not what it is, is not fully explained to them, or is offered to them outside their intended target market.

There are many ways by which an insurance policy can be mis-sold to you. Some examples are:

Insurance sold as a fixed deposit in the bank.
Promise of tower installation.
Promising interest free loan on the mortgage of the insurance policy.

Once you receive the date and time, attending the Ombudsman hearing is a one-time requirement.

Once your case is accepted and registered, you can get real-time case updates on Polifyx App.

If you feel you were misled into buying an insurance policy, don’t panic, you’re not alone. Insurance Samadhan helps policyholders fight against insurance mis-selling. With our transparent process and expert support, we guide you step by step so you can recover your money or get the right resolution.

Life insurance mis-selling often happens when policies are sold as investments, loans, or FDs. At Insurance Samadhan, our experts carefully study your policy terms, understand what was promised, and present your grievance effectively to the insurance company. With years of experience and thousands of cases resolved, we make sure your voice is heard and your complaint gets the attention it deserves.

The first step is to stop feeling stuck because there is help. If you realise your insurance policy doesn’t match what you were promised, reach out to Insurance Samadhan. We’ll review your policy, document your complaint, and work with you to fight for a resolution properly. Our goal is to make sure you get fair treatment and recover your money or benefits.

Mis-selling comes in many forms. It could be when a policy is pitched as a fixed deposit or investment, sold with the false promise of loans, or marketed with “free” benefits that don’t exist. Sometimes customers are misled into buying products without full disclosure of terms. Insurance Samadhan deals with all these situations and helps policyholders fight back against insurance mis-selling.

A simple rule. If it sounds too good to be true, it probably is. Be cautious if someone sells you a policy as an investment, loan approval, or with free benefits. Always ask for written terms and read them carefully. This is how you can prevent falling victim to insurance mis-selling..

Prevention starts with awareness. Always buy insurance from trusted sources, read policy documents carefully, and never rely only on verbal promises. If something feels unclear, get a second opinion before signing. You can also get to "know your policy" through the Polifyx app. It helps you track and store your policies safely, so you stay informed and protected.